Privacy Policy

Toronto Workforce Innovation Group (TWIG) is committed to the protection of privacy of our users. This Privacy Policy outlines the types of personal information we collect, how it is used, and with whom it may be shared. TWIG complies with all relevant legislation including Ontario’s the Freedom of Information and Protection of Privacy Act (FIPPA) as well as the Personal Information Protection and Electronic Documents (PIPEDA) Act.

Notice of Consent

By using TWIG’s website ( and/or TWIG’s authorize 3rd party websites, you consent to TWIG for the collection, directly or indirectly, information about you.

Type of Information Collected

TWIG website may collect the following information:

  1. Contact information: name, address, phone number, email address
  2. Demographic information: age, gender, location, language preference
  3. Account information: username, password, account preferences
  4. User behavior: browsing history, search history, website interactions
  5. Social media information: if the website integrates with social media platforms, it may collect information such as social media profiles, friend lists, and activity on these platforms.
  6. Location data: GPS coordinates, IP address
  7. Device information: type of device, operating system, screen size, browser type

Use of Information

This information is used to communicate with you, deliver our services, process transactions, send opted-in promotional emails, and for system planning and optimization.


Our website uses analytics tools to track and analyze user behavior and to improve our website and services. The information collected through these tools includes:

  1. Browser type and operating system
  2. Pages visited on our website
  3. Time spent on our website
  4. Interactions with our website, such as clicking on links or filling out forms

The analytics data is collected anonymously and does not personally identify individual users. The information is used to improve our website and to provide better services to our users.

We use Google Analytics, which is a third-party service that is committed to privacy and data protection.

Cookies Statement

Our website uses cookies to improve your browsing experience and to personalize the content and advertisements that you see. Cookies are small text files that are placed on your device when you visit our website. They help us understand how you use our website and to provide you with a better experience.

There are two types of cookies: session cookies and persistent cookies. Session cookies are temporary and are automatically deleted when you close your browser. Persistent cookies remain on your device until they expire or are deleted.

The information we collect through cookies includes:

  1. Browser type and operating system
  2. Pages visited on our website
  3. Time spent on our website
  4. Interactions with our website, such as clicking on links or filling out forms

You have the option to accept or reject cookies through your browser settings. If you choose to reject cookies, you may still be able to use our website, but some features and functionality may be limited.

Sharing of Information

We may share any or all information with third-party service providers to facilitate the delivery of our services. We only share the minimum amount of information necessary and require these providers to maintain the confidentiality and security of this information.

User Rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), users have the right to access their personal information and request correction if necessary. If you have any privacy-related questions or concerns, please contact us (see Contact Information section).

Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. After this period, the information is securely deleted or anonymized. The length of time we retain personal information may vary depending on the type of information and the purpose for which it was collected.

For example:

  • Contact information: We retain contact information for as long as the individual is an active user of our services, or until they request that we delete their information.
  • Payment information: We retain payment information for as long as necessary to comply with financial record-keeping requirements and to assist with any potential disputes.
  • User behavior: We retain information on user behavior for as long as necessary to analyze user trends and improve our services.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or to comply with Canadian privacy laws. We will notify users of any significant changes by posting an updated policy on our website.

Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us at

Privacy Officer
Toronto Workforce Innovation Group
192 Spadina Ave, Suite 403
Toronto, ON M5T 2C2


Last Updated January 31, 2023

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