Licensing And Education Officer

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What are we looking for? We are looking for a Licensing and Education Officer to coordinate and process personal licenses, internships and the administration of the entry-to-practice and jurisprudence exams. This role will report directly to the Manager, Licensing and Education. This role is an 12-month contract position with potential for extension. If this sounds like a fit, we want to hear from you! Note: Interviews for this position will be conducted by Microsoft Teams. The BAO currently follows a Hybrid Work model whereby employees may visit the office as frequently as is needed and has the option to work from a home office up to 4 days/week. The BAO has a COVID-19 vaccination policy that requires all staff be fully vaccinated by a Health Canada approved COVID-19 vaccine or undergo regular testing. Individuals with valid medical or other human rights-based exemptions will be considered for appropriate accommodation within the policy. Responsibilities Education/Exam Coordination Liaises with colleges to identify individuals eligible for internships and internship status changes, processes application and status updates, issues confirmations, and required documentation. Ensures Preceptors meet required qualifications. Liaises with colleges to ensure all interns have met required competencies through the internship support portal. Coordinates and processes with a range of internal and external contacts to administer the Entry-to-Practice examination. Records tracking for and during examination throughout the year for out of Ontario candidates. Coordinates and tracks all accommodations, notifications, and confirmations for candidates eligible to write exams. Issues examination results letters and arranges for reevaluations if necessary. Personal Licensing Coordination Ensures applicants meet requirements depending on candidate type. Reviews all licensing and renewal applications for completeness and submission of required documents. Processes and issues licenses and license packages. Responsible for reviewing and processing licensee related special requests (i.e., status change, labour mobility, etc.) Reviews all licensing/renewal applications for completeness and submission of required documentation per established procedures. Maintains manual and computerized filing and database management systems to monitor and track the flow of licensing applications and materials in support of BAO performance standards and the decision-making roles of the licensing officers and senior management. Acts as the initial point of contact for general inquiries regarding the licensing process, legislative requirements in the completion of applications, referring complaints, issues and queries regarding legislation to applicable team member or Manager. Provides back-up to other Licensing Officers and support on BAO-wide projects, initiatives and to the governance structure as needed. Provides scheduling and administrative support in the delivery of services and coordination of activities; makes travel arrangements. Provides other duties as required. What will you bring to the BAO? Post-secondary education or a minimum of five year of relevant experience (education, administration) Skilled in applying established standards, protocols, and procedures in the provision of administration services Proficiency using a variety of database management software and with MS Office Collaboration skills to work as a committed team member Customer service focused, combined with strong oral communication and interpersonal skills, judgement and tact in dealing with a range of stakeholders Ability to handle contentious issues and/or stakeholders in a diplomatic manner Organizational skills and detail oriented. You will REALLY stand out if you have the following Experience with Delegated Administrative Authorities Understanding of the bereavement sector Bilingual (English/French speaking) Administrative experience in supporting the programs, services, and operations within a regulatory compliance/enforcement environment About BAO The Bereavement Authority of Ontario (BAO) is a delegated authority administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the BAO regulates and supports licensed: funeral establishment operators, directors and preplanners; cemetery, crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario. The BAO is wholly funded by licensee fees (not tax dollars). The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.

Licensing And Education Officer

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