Patient Flow Coordinator – Nephrology Clinic
About SickKids Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World . Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare. Position Description The Patient Flow Coordinator will be responsible for the delivery of patient care by providing a high level of support and assistance to patient and families and the team in the Nephrology Outpatient Clinic. They will support the operation of the clinic by ensuring patients and families flow smoothly and efficiently through their visit in the clinic in a proactive and organized manner. Here’s What You’ll Get To Do Greet patients and families and orient them to the clinic Support the flow of patients and families starting from registration through to the end of their visit Supporting rooming tasks for patients with support of RN team Support the Ambulatory Blood Pressure Monitoring program alongside the RN team Work closely with the clinical team to ensure smooth and seamless daily operations of the clinic Support clinical staff in organizing and storing materials that are utilized in the clinic Facilitate communication flow via telephone, paging, and computer access Reschedule appointments as necessary and inform necessary people of these changes Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization Support the clerical staff with the registration and flow of patients within the clinic Maintain an efficient and tidy work environment Initiate and assist in the coordination of family/patient and health care professional education sessions and events Communicate with inter-professional team members within and outside of the organization to coordinate the booking visits Provide registration coverage as required Here’s What You’ll Need Bachelor’s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred Minimum of 2 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred Scheduling experience is essential and medical terminology is an asset Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook Experience with Epic is an asset Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions Strong interpersonal, communication and organizational skills with both fellow colleagues and patients Ability to remain focused and prioritize tasks in a busy and high stress environment Dependability and good attendance Employment Type; Full time, permanent Our Commitment to Diversity The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team. When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially. Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation. FOR EXTERNAL APPLICANTS ONLY : As a health care institution, our highest priority is the safety of patients, families and staff. As a result, we are adopting all prevention measures to ensure the safety of our patients, families and our staff. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded. How to Apply Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.